About Safety, Our Workmanship And Your Job

Warranty

We are accredited as warranty agents for Hisense, Carrier, Toshiba and Rinnai. Need to start an air conditioner manufacturer warranty call out? Simply complete the warranty call-out form.

Non-Warranty Situations

The following items are NOT considered warranty (unless otherwise authorised by the manufacturer).

The call-out fee under any of these circumstances is chargeable to the consumer:

  • Installation faults (including incorrect gas line to appliance, cross connection, incorrect or faulty power supply).
  • Tempering Valve faults or adjustments.
  • Incorrect zone/dip switch settings.
  • Power point not working/not switched on.
  • Explanation of appliance operating procedures (including features & benefits).
  • General lack of user maintenance (e.g. blocked filters, etc).
  • User error.
  • Damage, problems or failure resulting from improper operation and/or inadequate maintenance. E.g.; dirty return air grille/filter on gas ducted heaters, soiled top/front filter in split systems.
  • Acts of God; fire, wind, lightening, flood, storm, earthquake, vermin, insects, spiders or any other foreign objects or matter into the product such as dirt, debris, soot or moisture.
  • Damage or failure caused by weather including, but not limited to; hail, salt or other corrosive substances.



For full Warranty Terms & Conditions visit your manufacturer’s Warranty guide:

    WARRANTY ENQUIRY













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