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We are accredited as warranty agents for Hisense, Carrier, Toshiba and Rinnai. Need to start an air conditioner manufacturer warranty call out? Simply complete the warranty call-out form.

Non-Warranty Situations

The following items are NOT considered warranty (unless otherwise authorised by the manufacturer).

The call-out fee under any of these circumstances is chargeable to the consumer:

  • Installation faults (including incorrect gas line to appliance, cross connection, incorrect or faulty power supply).
  • Tempering Valve faults or adjustments.
  • Incorrect zone/dip switch settings.
  • Power point not working/not switched on.
  • Explanation of appliance operating procedures (including features & benefits).
  • General lack of user maintenance (e.g. blocked filters, etc).
  • User error.
  • Damage, problems or failure resulting from improper operation and/or inadequate maintenance. E.g.; dirty return air grille/filter on gas ducted heaters, soiled top/front filter in split systems.
  • Acts of God; fire, wind, lightening, flood, storm, earthquake, vermin, insects, spiders or any other foreign objects or matter into the product such as dirt, debris, soot or moisture.
  • Damage or failure caused by weather including, but not limited to; hail, salt or other corrosive substances.

For full Warranty Terms & Conditions visit your manufacturer’s Warranty guide:


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